Acceptable Use Policy

Overview

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to provide information to others. SLHosting, as a provider of web site hosting, offer our clients and their customers the means to disseminate a wealth of public, private, commercial, and non-commercial information. We respect that the Internet provides a forum for free and open discussion and availability of information, however there are those that would abuse this service.

SLHosting reserves the right to take certain preventative or corrective actions in order to protect our assets and infrastructure in these situations and has developed an Acceptable Use Policy (“AUP”) which supplements and explains certain terms of each customer’s respective service agreement. This agreement is intended as a guide to the customer’s rights and obligations when utilizing our services. This AUP will be revised from time to time. While we will attempt to make customers aware of changes, this is not always possile or feasible. A customer’s continued use of our services after changes to the AUP are posted on this page will constitute the customer’s acceptance of any new or additional terms of the AUP that result from those changes.

SLHosting does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over our network and may reach a large number of people, including both clients and non-clients of SLHosting, clients’ postings to the Internet may affect other clients and may harm our goodwill, business reputation, and operations. For these reasons, clients are in violation of this policy and their service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

  • Spamming; OR
  • Intellectual Property Violations; OR
  • Adult material; OR
  • Defamatory or abusive language; OR
  • Forging of headers; OR
  • Illegal or unauthorized access to other computers or networks; OR
  • Background processes; OR
  • Other activities prohibited by this AUP or the Terms of Service.

Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”). It is not only harmful because of its negative impact on consumer attitudes toward SLHosting, but also because it can overload our network and disrupt service to other clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, SLHosting has the discretion to determine from all of the evidence whether the e-mail recipients were from an “opt-in” e-mail list.

Intellectual Property Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. SLHosting is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also our policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Adult Material

Because the Internet is a global communication tool and we have clients from nearly every country in the world it is difficult to dictate what is considered “adult” material. It is not our function to discriminate against those who choose to utilize adult content or adult related material, however there are still several reasons why we have been forced to create our ‘no adult sites’ policy on all of our standard plans. Any site whose revenue is gained in part or whole from its adult content, contains photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes, or provides links to sites that fall under the above are considered to contain “adult content” for the purposes of this policy. SLHosting reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order.

Illegal or Unauthorized Access to Other Computers or Networks

Accessing computers, accounts, or networks belonging to another party illegally or without authorization, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other detailed information gathering activity).

This also includes the use of software designed to maliciously obtain information or disrupt service, including but not limited to phishing, trojan horses, internet viruses, denial of service attacks or any other activity that disrupts the use of, or interferes with the quality of service of other internet users.

Background Processes

Background processes in general are prohibited on our servers, including, but not limited to: IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation or causes other clients to be adversely affected. SLHosting will be the sole arbitor of what consitutes a violation of the this policy.

Other Activities

Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software, or engaging in activities, whether lawful or unlawful, that SLHosting determines to be harmful to our clients, operations, reputation, goodwill, or customer relations constitutes a violation of this policy.

Summary

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. SLHosting will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with this policy or applicable law. However, when we are made aware of harmful activities we may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate.

SLHosting also is concerned with the privacy of online communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge our clients to assume that all of their online communications are insecure. We cannot take any responsibility for the security of information transmitted over our infrastructure.

SLHosting will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. We may, however, monitor our service electronically to determine that its facilities are operating satisfactorily. Also, we may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. SLHosting assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, we may disclose client information or information transmitted over its network where necessary to protect ourselves and others from harm, or where such disclosure is necessary to the proper operation of the system.
Reporting Abuse

We hope this AUP is helpful in clarifying the obligations of Internet users, including SLHosting and its clients, as responsible members of the Internet. Any queries or complaints about a client’s violation of this AUP should be sent to: abuse(AT)slhosting.net.au